Orders are processed and fulfilled daily with the exception of weekends and public holidays. Orders are usually shipped within 24-72 hours. Once your order has been dispatched, you'll receive an email reflecting that your order has been shipped, along with tracking number.
SHIPPING TIMES & FEES
- Standard Tracked Delivery (7-14 business days) - $5 (Free for 2 or more pairs of sunglasses)
*Exact transit times and costs calculated at checkout, based on your postal code.
**Due to COVID-19 outbreak, there are a couple of precautionary and strengthened control measures taken by the governments every day. In order to prevent the spread of the disease, additional restrictions may apply in certain regions which may delay the delivery of orders over the transit times mentioned above.
Find out more about delivery to a specific country by contacting us via live chat or by email at email@example.com
Please note that orders might get delayed for the following reasons:
- Billing and/or shipping addresses errors.
- High season.
- Order is pending a credit approval and verification.
- An order is shipped to remote country.
- Order security verification.
In the rare case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 14 days from receipt. Alternatively we can issue you a store credit to place another order. In case you receive a defective/wrong sized item, the return costs to our warehouse will be fully supported by us. If the item(s) is returned for any other reason than that, the buyer supports the return costs.
- Delivery fees are not eligible for refunds.
- Late returns shipped beyond 14 days from receipt will not be collected and will return back to you.
- Send us a few pictures of the item(s) at firstname.lastname@example.org and explain the reason of the return as detailed as possible. Please insert your order number in the email subject.
- Our team will send you via email the return address. Once you receive the return address, please ship the item(s) via a courier of your choice within 14 days of receiving the product. We require tracking number for the return, as lost in return items are not eligible for reimbursements.
- Once the item is returned to our warehouse we will issue a refund. It may take up to 10-15 business days for the refund to appear in your account.